Privacy policy
Privacy policy
At SATEEN, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop from our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping/billing address, payment details.
Account Information: Login credentials if you create an account on our website.
Order Details: Products purchased, order history, and preferences.
Technical Information: IP address, browser type, device information, and cookies to enhance your browsing experience.
2. How We Use Your Information
We use your information for:
Processing and delivering your orders.
Communicating with you about your purchases, account, or customer service inquiries.
Sending promotional offers, newsletters, and marketing updates (if you have opted in).
Improving our website, products, and customer experience.
Preventing fraudulent transactions and ensuring website security.
3. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information with:
Service Providers: Such as payment processors, shipping companies, and marketing partners, only to the extent necessary to provide our services.
Legal Requirements: If required by law or to protect our rights, property, or safety.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Keep you logged in.
Remember your shopping preferences.
Track website performance and usage statistics.
You can disable cookies in your browser settings, but some website features may not function properly.
5. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure.
All payments are processed securely via encrypted connections.
6. Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal data.
Withdraw consent for marketing communications.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
[3:47 PM, 2/8/2026] +20 10 18587235: Shipping policy
At SATEEN, we aim to ensure your orders are delivered quickly and securely. Please read our shipping terms below.
1. Delivery Time
All orders are processed and shipped within 1–3 business days.
Delivery times may vary slightly depending on your location and any unforeseen circumstances (e.g., courier delays, public holidays).
2. Shipping Method
Orders are delivered through trusted courier partners to ensure safe and timely delivery.
A tracking number will be provided on e-mail or WhatsApp once your order has been shipped.
3. Package Handling
Please note: We allow opening the package before receiving it.
If you believe your order is damaged or incorrect after opening, please contact our customer service team immediately for assistance.
4. Delivery Address
Please ensure your delivery address is accurate and complete. JUST SBR is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
5. Delivery Issues
If your order has not arrived within the estimated delivery time, please contact us at support@justsbr.com or +20 121 116 7564 so we can assist you.